this feature is blocked in Amazon FreeTime

I purchased the Kindle 8 Kids Edition for my son for birthday, which is supposed to include a year of Amazon FreeTime. I set up the Kindle and downloaded several apps/games/books before giving it to him. He used it all week and it was fine, but yesterday when he tried using some of the apps it is saying “app not owned” and then “this feature is blocked in Amazon FreeTime”. I’ve checked the settings, and as far as I can tell we are still subscribed.

You may need to add this content to your son’s profile. Check out Add or Remove Content in a Kindle FreeTime Profile for more information, and let us know if you are still having trouble.

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