Troubleshooting Slow Screen Response
The following are some potential reasons you might experience a slow or unresponsive Fire tablet or Kindle e-reader screen. Follow the troubleshooting steps to optimize your device screen performance.
| Potential Issue | Troubleshooting Steps |
|---|---|
| Restart needed | Restarting your device involves turning it off completely and then turning it back on again.
Restart your device from the Power dialog or Settings menu:
|
| Previous software version | Check that you have the latest software version for your device. To learn more, go to Fire & Kindle Software Updates and select your device to find the latest software update. |
| Download in progress | If you are currently downloading content on your device, it may be slow to respond until all downloads are complete. It may also be slow immediately after downloading a large amount of content. |
| Device temperature | Avoid using your device in extreme hot or cold temperature conditions. |
| Device accessories | If you have a protective case or screen, try removing it and testing the device without it. |
| Touchscreen is dirty | Clean the screen with a soft, slightly damp, lint-free cloth.
Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion. |
| Multiple Fire tablet apps running | If you have multiple apps running on your Fire tablet, quit unused apps. |
| Low battery | If your device battery is low, charge your device for at least 30 minutes, and then try restarting again |
| Reset needed | If you continue to experience slowness after restarting your device, try resetting your device.
Important: Resetting your device removes your personal information (including your settings for Parental Controls), Amazon account information, Wi-Fi settings, and any downloaded content. Because a factory reset removes any content you’ve downloaded to your device, make sure to back up your personal content to your computer first. Any content you purchased from Amazon is automatically saved to the Cloud and can be downloaded again when you register your Fire tablet or Kindle e-reader to your account.
Any in-app items on your Kindle e-reader or Fire tablet may be lost during a factory reset. Please check with the app developer for more details on their in-app policies before completing a factory reset. Fire tablets: For most Fire tablets, swipe down from the top of the screen, and then tap Settings or More. For 1st Generation Kindle Fires, tap the Quick Settings icon in the top right corner of the screen, and then tap More. Tap Device or Device Options, and then tap Reset to Factory Defaults. Kindle e-readers: From the Home screen select Menu, and then select Settings. Select Menu again and select Reset Device or Reset to Factory Defaults. |
Troubleshooting Frozen Screen
Press and hold, or slide and hold, the Power button for a full 40 seconds. Even after the screen goes blank, continue to hold for 40 seconds, then let go. Press or slide the power button to restart if the device does not start up again on its own. 
If the screen is still unresponsive, plug in your device using the USB cord or power adapter that came with it. We recommend charging Fire tablets with an Amazon power adapter. Let the device charge for 30 minutes, unplug it, and then try to restart again.
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